Knowledgebase

ID_I001

I need a OnPrem Version

OnPrem downloads are available in our portal, If you do not have access please contact our sales department

IDYN

ID_I002

Which OnPrem BC Versions are available

OnPrem downloads are available in BC13- BC14.4+ until current release

IDYN

ID_C001

Cannot connect nShift Transsmart with the wizard

Check if your credentials work by accessing the portal in your webbrowser directly. Also no success, Contact nShift Transsmart

nShift Transsmart

ID_C002

Cannot connect nShift Transsmart with the wizard

Check if you want to use acceptance or production. Also see ID_C001. Still no access to the portal in your browser, Contact nShift Transsmart

nShift Transsmart

ID_P001

Error Rates TS45

Check Sender and Receiver Address information, Check Carrier service, Check Weight in combination with service and destination, See also ID_P002

IDYN

ID_P002

Error Rates TS45

TS45 nShift http://Transsmart.com/hc/en-us/articles/4408089576082-TS45-Weight-agreements-with-the-carrier-are-not-fully-configured-: Check the support @nShift Transsmart

nShift Transsmart

ID_T001

nShift Transsmart error: Failed to retrieve rates. GENERIC TMR1: no mandatory shipmentlines found in input

Check if your transportorder/salesorder packages are inserted

IDYN

ID_T002

nShift Transsmart change: Description of the package is empty

This is a changerequest issued by nShift Transsmart/carriers. We should not populate the description of a package with the description of the package type.
Instead the description say something about the content.

IDYN

ID_T003

Error on TF Scanning and Transport orders remains NEW in BC. Transsmart portal indicated the Shipment is booked

Transsmart Error:

Check if the Transport Order Number series is without / symbols.

The response received from transsmart cannot be processed into BC.

IDYN