ShipIT 365 Frequently Asked Questions

Q: Why do I need a carrier provider (TMS) account?
A: ShipIT 365 is the connection between your Microsoft Dynamics 365 Business Central environment and one of the supported carrier providers (nShift Transsmart, nShift Ship, Cargoson, EasyPost and Sendcloud), these Transport Management System (TMS) providers connect to over 1400 carriers worldwide.

Q: How do I get a carrier provider (TMS) account?
A: Contact sales@idyn.nl and we will bring you in contact with the sales team of the preferred provider.

Q: We work with more than one label printer, how does ShipIT deal with that?
A: Printing is done via the printer software used by your carrier provider. They will help to install this software and do a user setup. In the ShipIT Provider user setup, you can link Business Central users to the provider users and their printer setup. Depending on which user Books and Prints a Transport Order, the printer associated with his/her account will used to print the label.

Q: Can I use multiple carrier providers (TMS) in one company within Microsoft Dynamics 365 Business Central?
A: Yes, ShipIT 365 supports multi carrier providers (TMS) within one company.

Q: Who does the installation and setup of ShipIT 365?
A: idyn works with over 400 Microsoft partners around the world with knowledge on implementations of ShipIT 365, contact sales@idyn.nl to get in contact with your local Microsoft partner.

Q: Does ShipIT 365 supports the use of mobile devices in a warehouse?
A: Yes, ShipIT 365 has a connection with Tasklet Factory Mobile WMS and MultiSoft MobileNAV.

Q: Is ShipIT 365 up-to-date on international/export trade, customs regulations?
A: Yes, ShipIT 365 is kept up-to-date on international/export trade, customs and export regulations.

Q: Does ShipIT 365 work with posted or unposted documents?
A: Both are possible, in the setup you can pick either one of these options. In addition to this, it is possible to automatically make Transport Orders when posting a source document.

Q: Does ShipIT 365 supports shipments to Service Points and Parcel Lockers/Machines?
A: Yes, ShipIT 365 is able to send the Service Point ID/Parcel Locker ID to the related carrier service to identify the Service Point/Parcel Locker address.

Q: Does it matter which Transport Management System (TMS) provider I choose?
A: No, ShipIT 365 supports at this moment 5 Transport Management System (TMS) providers. You choose the one that fits you best.

Q: Do I alway need a ShipIT 365 extended module?
A: No, ShipIT 365 extended module, named Additional Package Type Content Module, is needed for using EasyPost as carrier provider (TMS), for shipping via Amazon and for international/export trade.

Q: Do I need to maintain API communication to carriers?
A: No, ShipIT 365 has a connection with multiple carrier providers (TMS), which provide the connections to the supported carriers and their services.

Q: Is ShipIT 365 customizable?
A: Yes, ShipIT 365 is customizable.

Q: Which languages does ShipIT 365 support?
A: At this moment English, French, German and Dutch.

Q: Does ShipIT 365 works with a per user license?
A: No, ShipIT 365 is licensed based on quantity of connected carriers. Contact sales@idyn.nl for licensing information.

Q: Is there a support desk for ShipIT 365?
A: Yes, via Support Options - Idyn - Business Central App Specialists or IDYN Help Center - Jira Service Management.

Q: How ShipIT 365 data is stored, processed and transferred?
A: Not, ShipIT 365 doesn’t has access to Customer, Transactional & Commercial data outside the customers environment.

Q: Does ShipIT 365 stores data and where?
A: All ShipIT 365 data is stored in the customer environment.