Knowledgebase

Installation questions

ID	Message/Problem	Solution	Environment

ID

Message/Problem

Solution

Environment

ID_I001

I need a OnPrem Version

OnPrem downloads are available in our portal, If you do not have access please contact our sales department

IDYN

ID_I002

Which OnPrem Business Central versions are available

Business Central 15.4+ until latest release

IDYN

ID_I003

Currency is empty when exporting the payment file

The bank currency is different then the Business Central company currency

When the local currency is EUR the Export will automatically set EUR. Please check if the General ledger setup is correct for currency.

If the Currency EUR is set in the Currencies table then check if the ISO code has a value.

IDYN

ID	Message/Problem	Solution	Environment

ID	Message/Problem	Solution	Environment
ID_C001	Cannot connect with Ponto	Check if your client en secret id are correct. Recreate your secret ID in your ponto integration	PONTO
ID_C002	License error on bankaccounts	Check if there is a company copied with use of the same license, If this is the case delete the license in the testcompany	BC
ID_C003	Error on Authorization when exporting payment run	Check if the integration in ponto is configured with PI (Payment Initiation), If not create a new integration with Payment initiation enabled	PONTO
ID_C004	Payment file transformation failed. The error message is [PmtInf ..PmtTpInf ....InstrPrty ...... Value '' not allowed ...... Data: '' ...... Exception type: CONVERTER ...... Constraint Name: enumeration ].	If you are using the W1 Payment Journal in a BC Environment with Dutch Localisation check if the is Local SEPA Instr. Priority setting is disabled in the General ledger setup. When using the Dutch Telebanking solution this boolean must be enabled.	COBASE

ID	Message/Problem	Solution	Environment

ID	Message/Problem	Solution	Environment
ID_P001	Ponto FAQ	Check the Ponto site	PONTO
ID_P002	Accounts not sychronized in Business Central or transactions not imported	Check if a reauthorization is needed in PONTO	PONTO
ID_P003	Payment of Vendor rejected	Check if the validation of the PI is already confirmed by the bank, contact PONTO	PONTO

ID	Message/Problem	Solution	Environment

ID	Message/Problem	Solution	Environment
ID_T001	No Imported remittance information the next morning Bank/Giro not created	Check if the related jobqueue has an error – Check the loglist	IDYN
ID_T003	Payment of Vendor rejected in your Payment History	Check if the validation of the PI is already confirmed by the bank, contact PONTO	PONTO