Knowledgebase

ID_I001

I need a OnPrem Version

OnPrem downloads are available in our portal, If you do not have access please contact our sales department

IDYN

ID_I002

Which OnPrem Business Central versions are available

Business Central 15.4+ until latest release

IDYN

ID_I003

Currency is empty when exporting the payment file

The bank currency is different then the Business Central company currency

When the local currency is EUR the Export will automatically set EUR. Please check if the General ledger setup is correct for currency.

If the Currency EUR is set in the Currencies table then check if the ISO code has a value.

IDYN

ID_I004

Currency issues

Check if you have deployed the ISO Codes for the currency in the currency table

IDYN

ID_C001

Cannot connect with Ponto

Check if your client en secret id are correct. Recreate your secret ID in your ponto integration

PONTO

ID_C002

License error on bankaccounts

Check if there is a company copied with use of the same license, If this is the case delete the license in the testcompany

BC

ID_C003

Error on Authorization when exporting payment run

Check if the integration in ponto is configured with PI (Payment Initiation), If not create a new integration with Payment initiation enabled

PONTO

ID_C004

Payment file transformation failed. The error message is [PmtInf ..PmtTpInf ....InstrPrty ...... Value '' not allowed ...... Data: '' ...... Exception type: CONVERTER ...... Constraint Name: enumeration ].

If you are using the W1 Payment Journal in a BC Environment with Dutch Localisation check if the is Local SEPA Instr. Priority setting is disabled in the General ledger setup. When using the Dutch Telebanking solution this boolean must be enabled.

COBASE

ID_C005

Isolated Storage Issues

If a copy company is performed the isolated storage can become corrupt. Please delete the client and secret ID info before copying

COBASE|IDYN

ID_P001

Ponto FAQ

Check the Ponto site

PONTO

ID_P002

Accounts not sychronized in Business Central or transactions not imported

Check if a reauthorization is needed in PONTO

PONTO

ID_P003

Payment of Vendor rejected

Check if the validation of the PI is already confirmed by the bank, contact PONTO

PONTO

ID_P004

Payment in Foreign Currency

Be aware that the Ponto environment only support Payments with where the payment Currency is equal to the Local bank account Currency. The General ledger setup SEPA NON-Euro export should not be enabled

PONTO

ID_P005

Please respect the use of characters when exporting Payments. This set is specified for remittance info, end-to-end and the creditorname

See:

Transaction Object - Ponto Documentation

Remove characters which are not compliant with PONTO requirements and respect the length limit

• 140 remittanceinfo

• 35 EndtoEnd

• 60 Creditorname

PONTO

ID_T001

No Imported remittance information the next morning Bank/Giro not created

Check if the related jobqueue has an error – Check the loglist

IDYN/BC

ID_T003

Payment of Vendor rejected in your Payment History

Check if the validation of the PI is already confirmed by the bank, contact PONTO

PONTO

ID_T004

The first payment export is giving a rejected and a message is returned: validationError: The attribute 'redirectUri' is not allowed because payments are not yet activated for this organization.

Go to the Direct Banking Set-up Card and can set the Payment Authorization Preference option to “Sign from Payments provider portal”

Start the signing procedure in Ponto. You will get a pop-up for the authorization

Wait for approval from Ponto.

PONTO/BC

ID_T005

InstrtPrty not initiated in sepa XML when using the W1 Payment journal in the NL Localization

Uncheck this setting in the General Ledger setup “Local SEPA Instr. Priority”.

COBASE/BC