Knowledgebase

ID_I001

I need a OnPrem Version

OnPrem downloads are available in our portal, If you do not have access please contact our sales department

IDYN

ID_I002

Which OnPrem Business Central versions are available

Business Central 15.4+ until latest release

IDYN

ID_I003

Currency is empty when exporting the payment file

When the local currency is EUR the Export will automatically set EUR. Please check if the General ledger setup is correct for currency.

If the Currency EUR is set in the Currencies table then check if the ISO code has a value.

IDYN

ID_C001

Cannot connect with Ponto

Check if your client en secret id are correct. Recreate your secret ID in your ponto integration

PONTO

ID_C002

License error on bankaccounts

Check if there is a company copied with use of the same license, If this is the case delete the license in the testcompany

BC

ID_C003

Error on Authorization when exporting payment run

Check if the integration in ponto is configured with PI (Payment Initiation), If not create a new integration with Payment initiation enabled

PONTO

ID_P001

Ponto FAQ

Check the Ponto site

PONTO

ID_P002

Accounts not sychronized in Business Central or transactions not imported

Check if a reauthorization is needed in PONTO

PONTO

ID_P003

Payment of Vendor rejected

Check if the validation of the PI is already confirmed by the bank, contact PONTO

PONTO

ID_T001

No Imported remittance information the next morning Bank/Giro not created

Check if the related jobqueue has an error – Check the loglist

IDYN

ID_T003

Payment of Vendor rejected in your Payment History

Check if the validation of the PI is already confirmed by the bank, contact PONTO

PONTO