Direct Banking
Knowledgebase
Installation questions
ID | Message/Problem | Solution | Environment |
---|---|---|---|
ID_I001 | I need a OnPrem Version | OnPrem downloads are available in our portal, If you do not have access please contact our sales department | IDYN |
ID_I002 | Which OnPrem Business Central versions are available | Business Central 15.4+ until latest release | IDYN |
ID_I003 | Currency is empty when exporting the payment file | When the local currency is EUR the Export will automatically set EUR. Please check if the General ledger setup is correct for currency. If the Currency EUR is set in the Currencies table then check if the ISO code has a value. | IDYN |
Connection\configuration questions
ID | Message/Problem | Solution | Environment |
---|---|---|---|
ID_C001 | Cannot connect with Ponto | Check if your client en secret id are correct. Recreate your secret ID in your ponto integration | PONTO |
ID_C002 | License error on bankaccounts | Check if there is a company copied with use of the same license, If this is the case delete the license in the testcompany | BC |
ID_C003 | Error on Authorization when exporting payment run | Check if the integration in ponto is configured with PI (Payment Initiation), If not create a new integration with Payment initiation enabled | PONTO |
Ponto Portal questions
ID | Message/Problem | Solution | Environment |
---|---|---|---|
ID_P001 | Ponto FAQ | PONTO | |
ID_P002 | Accounts not sychronized in Business Central or transactions not imported | Check if a reauthorization is needed in PONTO | PONTO |
ID_P003 | Payment of Vendor rejected | Check if the validation of the PI is already confirmed by the bank, contact PONTO | PONTO |
Transaction questions
ID | Message/Problem | Solution | Environment |
---|---|---|---|
ID_T001 | No Imported remittance information the next morning Bank/Giro not created | Check if the related jobqueue has an error – Check the loglist | IDYN |
ID_T003 | Payment of Vendor rejected in your Payment History | Check if the validation of the PI is already confirmed by the bank, contact PONTO | PONTO |
IDYN 2024