In Case of extended troubleshooting of the API Request and Response information it's possible to enable this feature. You can log Information, Warning and Error.
DISCLAIMER: Please disable bedug-level logging after troubleshooting issues to avoid unnecessary database size. ShipIT 365 will not clean this log automatically.
The Log is available via Administration, Log. On this page you can also Delete or Delete All Entries to clean-up.
Click on the relevant error and you will see the API Request and Response information, which you can send to your provider for analyzing.