Logging of Request and Response information

We recommend setting the logging level to the highest level, “Information,” during testing and the first few weeks after go-live.
After that, turn it off and delete the logs using the available Job Queue.

ShipIT Setup, Logging, Enable Debug Mode, Level (Information or Error).

In case of extended troubleshooting of the API Request and Response information it's possible to enable this feature. You can log Information, Warning and Error.

The Log is available via Administration, Log. On this page you can also Delete or Delete All Entries to clean-up.

Click on the relevant error and you will see the API Request and Response information, which you can send to your provider for analyzing.

DISCLAIMER: Please disable debug-level logging after troubleshooting issues to avoid unnecessary database size. ShipIT 365 will not clean this log automatically.