Installation questions
ID | Message/Problem | Solution | Environment |
|---|---|---|---|
ID_I001 | I need a OnPrem Version | OnPrem downloads are available in our portal, If you do not have access please contact our sales department | IDYN |
ID_I002 | Which OnPrem BC Versions are available | OnPrem downloads are available in BC13- BC14.4+ until current release | IDYN |
Connection\configuration questions
ID | Message/Problem | Solution | Environment |
|---|---|---|---|
ID_C001 | Cannot connect nShift Transsmart with the wizard | Check if your credentials work by accessing the portal in your webbrowser directly. Also no success, Contact nShift Transsmart | nShift Transsmart |
ID_C002 | Cannot connect nShift Transsmart with the wizard | Check if you want to use acceptance or production. Also see ID_C001. Still no access to the portal in your browser, Contact nShift Transsmart | nShift Transsmart |
nShift Transsmart Portal questions
ID | Message/Problem | Solution | Environment |
|---|---|---|---|
ID_P001 | Error Rates TS45 | Check Sender and Receiver Address information, Check Carrier service, Check Weight in combination with service and destination, See also ID_P002 | IDYN |
ID_P002 | Error Rates TS45 | TS45 nShift http://Transsmart.com/hc/en-us/articles/4408089576082-TS45-Weight-agreements-with-the-carrier-are-not-fully-configured-: Check the support @nShift Transsmart | nShift Transsmart |
Transportorder creation questions
ID | Message/Problem | Solution | Environment |
|---|---|---|---|
ID_T001 | nShift Transsmart error: Failed to retrieve rates. GENERIC TMR1: no mandatory shipmentlines found in input | Check if your transportorder/salesorder packages are inserted | IDYN |
ID_T002 | nShift Transsmart change: Description of the package is empty | This is a changerequest issued by nShift Transsmart/carriers. We should not populate the description of a package with the description of the package type. | IDYN |