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PrintIT 365 questions

ShipIT 365

PrintIT 365 questions

Is your question is not listed below or on the other question pages, please contact us via our supportdesk at IDYN Help Center

ID

Message/Problem

Solution

Environment

ID

Message/Problem

Solution

Environment

ID_PT001

Label was not printed: no PrintIT label document was available for the transport order.

Check if a label is attached on the transport order.

When Yes, click on print button.

When Not, click on synchronize button and when label is attached, click on print button.

Customer

ID_PT002

Label was not printed: the PrintIT label document was empty.

Check if a label is attached on the transport order and has content.

When without content check your carrier provider.

Customer/

Carrier provider

ID_PT003

Label was not printed: no PrintIT printer is configured for user XXXXX.

Configure a printer in PrintIT (IDYP User Printers).

Check PrintIT Printers and User Printers.

See PrintIT 365 by ShipIT 365

Customer

ID_PT004

Label was not printed: PrintIT did not accept the print job.

Check the printer settings and if printers are online.

Customer

 

IDYN