Carrier questions

Is your question is not listed below or on the other question pages, please contact us via our supportdesk at IDYN Help Center

Sometimes you get an error straight from the Carrier you are using.

Copy this error in a browser to search fro the reason causing this error.

Fix the data and process the Transport Order again.

This page is for support purposes; we at idyn do not know how you use your carriers and their services.

ID	Message/Problem	Solution	Environment

ID	Message/Problem	Solution	Environment
ID_CS001	DHL error…	Copy the error in a browser to check on the issue and solve the issue.	DHL/Customer
ID_CS002	UPS error…	Copy the error in a browser to check on the issue and solve the issue.	UPS/Customer
ID_CS003	FedEx error…	Copy the error in a browser to check on the issue and solve the issue.	FedEx/Customer
ID_CS004	DSV portal settings for nShift Transsmart Customers must add nShift as a supplier on their ‘myDSV’ portal. They have to add the following email address to the supplier section: carriersupport@nshift.com	DSV manual https://developer.dsv.com/supplier-role: Linking suppliers in myDSV allows them to create bookings and track shipments on your behalf. This is done through the Admin dashboard within the platform.	Customer/nShift Transsmart
ID_CS005	Transmission credentials need to be set in nShift Transsmart	Needed data: Depot Verlader Gebruiker Password	Customer/nShift Transsmart
ID_CS006	Errors on address character lenght. Example: Address 1 is mandatory and limited to 35 characters	Make sure that address character lenght matches the requirements of the carrier. FedEx: 35 characters GLS: 40 characters	Customer