Jira Service Management

{"xsrfToken":"0c3d167ab9401899b7c237e96eac5aa30cff220d_lout","branding":{"id":"11","key":"ip","name":"idyn | Support Desk","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#76a635","headerLinkHoverBGColor":"#76a635","headerBadgeColor":"#76a635"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/55e361da-f99b-40b5-8e85-302c20295fa5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDQwNmRmOC05YmYwLTRmMGMtODRmNy1iZDFlNGIxNjAwZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1ZTM2MWRhLWY5OWItNDBiNS04ZTg1LTMwMmMyMDI5NWZhNSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4Mzk3MjMsIm5iZiI6MTczNDgzOTEyM30.7bg70iqdy1fsfbxZYEG-EPk8MUiA3kIDi1-ExA3r8xw&client=10406df8-9bf0-4f0c-84f7-bd1e4b1600fb&mode=fit","logoId":"55e361da-f99b-40b5-8e85-302c20295fa5","isLogoAvailable":true,"helpCenterTitle":"Welcome","sharedPortalName":"IDYN Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome","sharedPortalName":"IDYN Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f565e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5d8cbfbb-2fe5-4ee0-b509-a2a64ef6e402/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDQwNmRmOC05YmYwLTRmMGMtODRmNy1iZDFlNGIxNjAwZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVkOGNiZmJiLTJmZTUtNGVlMC1iNTA5LWEyYTY0ZWY2ZTQwMiI6WyJyZWFkIl19LCJleHAiOjE3MzQ4Mzk3MjMsIm5iZiI6MTczNDgzOTEyM30.n5PP8Z-vgPaRUqt-_9TjmImAEvZn3mAIGS2iBwnNAV4&client=10406df8-9bf0-4f0c-84f7-bd1e4b1600fb&height=300&mode=fit","bannerMediaApiFileId":"5d8cbfbb-2fe5-4ee0-b509-a2a64ef6e402","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"ip","projectId":10014,"serviceDeskId":11,"name":"idyn | Support Desk","description":"Welcome! You can raise a request for IDYN Products using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":true,"reqTypes":[{"id":"91","name":"Operations & Planning","descriptionHtml":"","callToAction":"Operations & Planning","introHtml":"Operations & Planning","icon":10482,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[20],"key":""},{"id":"90","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"Sales","icon":10496,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[21],"key":""},{"id":"84","name":"Suggest a new feature","descriptionHtml":"Do you want to share improvements or new features for our products pleas specify your wishes requirements in this request. Requests will be evaluated periodically.","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[24,16],"key":""},{"id":"89","name":"Support","descriptionHtml":"Before creating your issue please check with keywords in the Summary field or in the Help field if there are help topics available on your subject.\nCurrently The help is only supported in the English language.\nGather information about the idyn apps in use and the Business central version to complete your support ticket. Be sure the environment is running on the latest available idyn app versions. We will try to reproduce against the latest version. We cannot support you efficiently without this information.\nBefore registration your ticket check following:\n<ul>\n <li>Is the environment running with the latest version of the Idyn apps.</li>\n <li>Is the idyn App management installed.</li>\n <li>Include the callstack in your request.</li>\n <li>Customization/extensions in your environment? Please test in a sandbox without the customization first!</li>\n</ul>\nSuggestion for improvement or new feature request. Please log your request in the New feature. General app questions, check the suggested articles when typing your summary (English) or consult manual first.","callToAction":"Support","introHtml":"Support","icon":10472,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[16],"key":""},{"id":"82","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"80","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"83","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"85","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Support"},{"id":20,"name":"Planning"},{"id":21,"name":"Sales"},{"id":24,"name":"New Feature "}],"orderMapping":{"20":[91],"18":[91],"17":[90],"21":[90],"19":[90],"22":[89,91,90],"16":[89,84],"24":[84],"15":[80,83,84,85]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fef3d949-03a5-3939-bf76-3b73996debad","appLinkName":"System Confluence","appLinkUrl":"https://idyn.atlassian.net/wiki","spaceKey":"IP","spaceName":"IDYN Products","spaceUrl":"https://idyn.atlassian.net/wiki/spaces/IP","isServer":false},"labels":[],"projectKey":"IP","serviceDeskId":11,"kbLinkDomainURLs":["https://idyn.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDQwNmRmOC05YmYwLTRmMGMtODRmNy1iZDFlNGIxNjAwZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NDAzMjMsIm5iZiI6MTczNDgzOTEyM30.C7_2-_4QTy1p7KicUGnQd2kxp3Q33-gkLwP89TUzcKE","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"10406df8-9bf0-4f0c-84f7-bd1e4b1600fb","tokenDurationInMins":20}},"reqCreate":{"id":90,"projectId":10014,"form":{"name":"Sales","descriptionHtml":"","callToAction":"Sales","intro":"Sales","instructions":"","icon":10496,"iconUrl":"https://idyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10034","label":"ApproveIT","selected":false,"children":[]},{"value":"10031","label":"Commerce","selected":false,"children":[]},{"value":"10030","label":"ConnectIT","selected":false,"children":[]},{"value":"10028","label":"Direct Banking","selected":false,"children":[]},{"value":"10033","label":"OMA","selected":false,"children":[]},{"value":"10032","label":"Portal","selected":false,"children":[]},{"value":"10029","label":"ShipIT","selected":false,"children":[]},{"value":"10035","label":"TickIT","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10060","fieldConfigId":"10172","label":"Idyn Product Label","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10107"],"values":[{"value":"10107","label":"None","selected":true,"children":[]},{"value":"10111","label":"ApproveIT 365","selected":false,"children":[]},{"value":"10104","label":"ShipIT Transsmart","selected":false,"children":[]},{"value":"10105","label":"ShipIT Deliveryhub","selected":false,"children":[]},{"value":"10106","label":"ShipIT Sendcloud","selected":false,"children":[]},{"value":"10100","label":"Direct Banking NL","selected":false,"children":[]},{"value":"10101","label":"Direct Banking BE","selected":false,"children":[]},{"value":"10102","label":"Cobase Connector NL","selected":false,"children":[]},{"value":"10103","label":"Cobase Connector BE","selected":false,"children":[]},{"value":"10110","label":"ConnectIT 365","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/90","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/90","calendarParams":{"firstDay":0,"date":"2024-12-22T04:45:23+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDQwNmRmOC05YmYwLTRmMGMtODRmNy1iZDFlNGIxNjAwZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NDAzMjMsIm5iZiI6MTczNDgzOTEyM30.C7_2-_4QTy1p7KicUGnQd2kxp3Q33-gkLwP89TUzcKE","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"10406df8-9bf0-4f0c-84f7-bd1e4b1600fb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}